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Hope Cove Life Boat Privacy Policy

Our contact details

Name: Hope Cove Life Boat

Address: Hope Cove Lifeboat Station, Hope Cove, TQ7 3HP  

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example name and contact details)
  • Sales orders relating to any purchases on our website, for the purposes of fulfilling those orders

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • If you ask to join our mailing list
  • If you make a purchase in our online store
  • If you make a donation
  • If you join our 50:50 club

We also receive personal information indirectly, from the following sources in the following scenarios:

  • If you make a donation to us using one of our donation partners

We use the information that you have given us to provide any products or services that you have purchased directly from us e.g. ordering merchandise.

We may share this information with our merchandise suppliers for the purposes of fulfilling your order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by emailing us at [email protected]

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your details securely for up to 12 months.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk